The event organiser, United Soloists, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Last Updated: 20.11.2025
1. Introduction
This Privacy Policy describes how United Soloists Orchestra ("we," "us," or "our") collects, uses, and processes your personal data when you visit our website, purchase tickets, or interact with us.
We are committed to protecting your privacy and complying with applicable data protection laws, specifically the Swiss Federal Act on Data Protection (nFADP).
Data Controller: United Soloists Orchestra Via Moretto 9, 6924 Sorengo, Switzerland Email: office@uso.swiss Phone: +41 77 476 91 68
2. Personal Data We Collect
We collect information necessary to process your ticket orders and communicate with you. This includes:
- Contact Information: Name, email address, phone number, and postal code.
- Transaction Data: Details about the tickets you bought. Note: We do not store your full credit card information locally; payments are processed by secure third-party payment providers.
- Technical Data: IP address, browser type, and device information collected automatically.
3. How We Use Your Data
We process your data for the following specific purposes:
- Contract Fulfilment: To process your ticket order, send you the tickets, and notify you of any changes to the event (e.g., cancellations or time changes).
- Customer Support: To answer your questions via phone or email.
- Marketing: To send you newsletters regarding our upcoming events.
- Website Improvement: To analyze how users interact with our shop using tools like Google Analytics and Facebook Pixel.
4. Marketing Communications
We may send you emails about future concerts and events based on your previous interaction with us. You have the right to opt out of these communications at any time.
Every marketing email we send contains an "Unsubscribe" link at the bottom. Alternatively, you can contact us at office@uso.swiss to be removed from our mailing list.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and analyze traffic.
Google Analytics We use Google Analytics to understand how visitors engage with our website. This service collects information anonymously, such as the number of visitors and pages visited. The data generated is usually transmitted to and stored by Google on servers in the United States. We have activated IP anonymization to protect your identity.
Facebook Pixel We use the Facebook Pixel (Meta) to measure the effectiveness of our advertising and to understand the actions people take on our website. This allows us to ensure our ads are shown to the right people. Data collected includes your IP address and browser information, which is processed by Facebook.
Cookie Control: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
6. Data Sharing and Transfer
We do not sell, trade, or rent your personal data to third parties.
However, to operate our business, we may share data with trusted third-party service providers acting on our instructions (Data Processors), such as:
- Payment processors (to facilitate your purchase).
- Ticketing platform providers (to issue the tickets).
- Email distribution services (to send you your tickets and newsletters).
If we transfer data to service providers outside of Switzerland (e.g., for Google Analytics or Facebook), we ensure that appropriate safeguards are in place in accordance with Swiss law.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL technology.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Transaction Data: Kept for 10 years as required by Swiss accounting and tax laws.
- Marketing Data: Kept until you unsubscribe or request deletion.
9. Your Rights
Under the Swiss Federal Act on Data Protection, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Deletion: You can ask us to delete your data (subject to legal retention obligations).
- Right to Withdraw Consent: You can withdraw consent for marketing at any time.
To exercise these rights, please contact us at office@uso.swiss.
10. Applicable Law and Jurisdiction
This Privacy Policy and any disputes arising out of or in connection with it are governed by Swiss Law. The exclusive place of jurisdiction is Lugano, Switzerland.